Hospitality training
Very often the quality of customer services makes the difference between acquiring a customer, retaining a customer and, unfortunately, losing a customer. Our customer service training will guide you how to enhance your current customer services. It offers the tools and techniques to build and maintain highly rewarding relationships between your staff and your customers. As a result, both employees and customers become loyal ambassadors for your organisation.
Boost general performance.
The Marketing House – Vietnam will customize the training to your needs, in order to improve the employees’ skills and to boost general performance. As a result the team’s motivation to help to achieve the company’s goals will increase.
Providing positive customer experiences.
Ours consultants and partners have 10 to 20 years of experience in working in fast-paced business environments where customer satisfaction is part of the general service culture. This culture puts the customer first and encourages employees to find creative ways to meet a customer’s needs. Managers, supervisors and senior employees can lead by example and encourage team members to focus on how they can help customers instead of reasoning why they cannot.
The Marketing House – Vietnam specializes in the following hospitality subjects:
- Serving etiquette for waitstaff in a restaurant
- Serving etiquette for waitstaff in a bar/coffee shop
- Customer services training in a retail store
- Customer services training for receptionists
- Immediate problem solving for managers and their team
- Your specific need isn’t listed here? Contact our team to enquire about a training programme customized to your specific requirements.
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